FAQ

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AFTER-SALE
MAKEUP TIPS

Can i add my own logo to my items?How can i do it?

Q:Can i add my own logo to my items?How can i do it? You can send me your logo,price tag,distribution or any info you need to add.

How to remove false eyelashes?

Do not use alcohol cleaner on the suede eyelashes as it may weaken the strap.Use a cotton swab to gently rub some oil-free make-up remover along the false eyelash belt and wait a few seconds for the glue to begin to dissolve.Then, gently push the eyelashes down without using a separate harness to avoid pulling or tearing the eyelashes.After removing the eyelashes, wipe the cotton swab with an oil-free makeup remover and gently wipe off the remaining glue on the eyelash belt. Do not lick into a bundle of fur.After removing the glue from the strap, place the eyelashes in a clean, dry place, or put them back in the eyelash box to avoid dust.

Do you offer a discount to makeup artists?

Yes, we offer a generous discount to professional makeup artists. Just please contact us. 

Do you sell wholesale?

Yes, Charming Bay Lashes are available to qualified salon owners, specialty boutiques and approved online retailers. To inquire about our exciting wholesale opportunities please contact us. 

What is mink?

Charming Bay Lashes are made from 100% natural sterilized mink fur. Cruelty-free, our mink is harvested during the mink animal's natural shedding season. We do not add any chemicals or dyes to our lashes making them lightweight and hypo-allergenic. We source only the highest quality mink fur for our lashes.

How do mink lashes differ from synthetic?

Mink lashes have a natural shine and texture that cannot be duplicated with synthetic lashes. They are lightweight, comfortable to wear and can be worn up to 25 times. Synthetic lashes look fake, do not last as long and can irritate your eyes. 

What are your support hours?

Our client services team are available 24/7 via email or live chat, except holidays. We'll do our best to get back to you asap.

How do I reach your support?

The quickest way is through whatsapp.Or you can contact us through facebook and ins. You can also email us through our contact page. We look forward to hearing from you!

Are payments secure?

Yes.We guarantee that your payment is absolutely safe.

What currency do you charge in?

All orders are charged in USD. Depending on your credit card or bank, a currency exchange fee may apply.

What payment methods are accepted?

We accept all major credit cards and PayPal.

How do I find the right pair of lashes for my eyes?

We've created an interactive lash guide to help you find the perfect pair. Try Lash Guide.

What makes your lashes different?

Charming Bay Lashes are easy to apply, incredibly natural looking, and can be worn multiple times.They are hypoallergenic and made free from any kind of dyes, leaving a natural black-brown finish. Each individual strand is ultra-soft, lightweight and stay beautifully curled. The result - the most naturally alluring and luxurious lashes you will ever experience.

When will I receive my exchange or refund?

Our warehouse team will process your return as it's received, and we'll do our best to issue you the appropriate exchange or refund as soon as possible. It's best to provide us with a tracking number for your return or exchange package so we can anticipate your return. If you've sent your items back but have not received any emails from us, please contact us.