When will I receive my exchange or refund?

Our warehouse team will process your return as it's received, and we'll do our best to issue you the appropriate exchange or refund as soon as possible. It's best to provide us with a tracking number for your return or exchange package so we can anticipate your return. If you've sent your items back but have not received any emails from us, please contact us.

How do I return or exchange items?

We want you to love your Charming Bay Lashes. But if you’re having second thoughts, we want to make returns as simple as possible.How to return or exchangeSimply contact us within the 14 days period, and we’ll send you a Return Authorization Number (RMA) along with return or exchange instructions.EligibilityFor hygienic reasons, only new and unused items are accepted for returns. A one-time courtesy exchange is accepted for any used items per order.Return shippingReturn shipping costs are paid at the buyer's expense. Charming Bay Lashes offers free shipping on exchanges.

What is your return policy?

The best way we can earn your loyalty to ensure your satisfaction with every purchase. we will give you a full 14 days to fall in love with your purchase. Should you have any questions, simply contact us and we will be happy to assist you.Return Policy and Warranties:1. All unused items in original condition are eligible for a full refund within 14 day of received. The refund will be credited back to your original method of payment2. Items returned which are not in new and resellable condition will not be granted a refund.3. If you suspect your package was lost or damaged during transit, please contact us and we'll be happy to help.Charming Bay Lashes reserves the right to refuse any returns or exchanges if we deem there is repeat abuse of our policies.

What happens if I haven't received my package yet?

If you've already checked your tracking, please first try to contact the courier that shipped your order was shipped with along with your tracking number, and they will help you investigate and locate your package. If they're unable to assist, please contact us and we'll be happy to help.

Are there duties or taxes?

Duties and taxes may apply and must be paid by the client upon delivery.

How do I track my order?

Once your order is shipped, you should automatically receive an email notification with your order's tracking number. You can also track your order by logging into your account, and viewing your past orders.

Shipping Rates & Options

Please allow up to 24 business hours for orders to ship once paid.Transit time: 3-5 business days once shipped.Couriers: FedEx&DHL

Do you ship internationally?

Yes we do. International shipments are shipped from our warehouse, and take 6-14 business days. Please see Shipping Rates & Options for details.